Purchase & Ordering Information

• Product Returns & Exchanges
• Packaging Details
• General Shipment Times
• American Order Information Details
• Canadian Order Information Details
• International Orders Information
• Private Policy

Money Back Guarantee (30 Days)

If you're completely unsatisfied with any LapDawg products, you may return it within 30 days of the SHIPMENT DATE. We will provide a FULL REFUND for the product cost only (refund does not include shipping cost), provided the returned item(s) are received back in their original packaging (black card board box carrying case), instructions, and in an undamaged state.

If you are unsure or need clarification please email us at info@lapdawg.com or call us 24 hours 7 days a week at 1-888-300-3858 and one of our representatives will be glad to clarify any of your concerns.

Lifetime Product Guarantee (effective for LapDawg X4 v2.0 Black & LapDawg Pug)

In the event that LapDawg made products is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Provided that you notify us of a valid claim in respect to defective goods, you will be able to exchange the product for the lifetime of the product.

Please note that color may vary and that we periodically discontinue certain product lines and colors. On discontinued products, we reserve the right to substitute warrantied product with the nearest color or style of equivalent or greater value. In the event that warrantied product is not repairable, and cannot be replaced with the original product and color (i.e. discontinued), it will be replaced free of charge with the closest available product.

The warranty is valid for all LapDawg manufactured products. To activate this warranty, the purchaser is responsible for the cost of returning the defective goods that are the subject of the claim and making them available for collection. Any replacement product will be shipped to you at no additional cost upon our receipt of the product in question.

This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, or improper operation..

If you have any questions, please email info@lapdawg.com or call us Toll Free at 1-888-300-3853, and we will gladly help clarify any concerns you may have.

For USA returns/exchanges

LapDawg, Returns Dept.
807 Airport Access Rd., Unit D
Traverse City, MI, 49686 USA

For Canadian returns/ exchanges

Attn: LapDawg
Tilwood Inc.
1-81 Granton Drive
Richmond Hill, ON L4B 2N5
Canada

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Packaging Details

• The package comes in a large 20.5" x 26" x 4.5" corrugated box which contains:
  • 1 instruction pamphlet
  • 1 2x4x4 white cardboard carrying case with handle.
• Inside you will find an ASSEMBLED LapDawg products in a clear protective plastic sheet.
• The whole shipping package is approx. 9 lbs.

We STRONGLY recommend you keep the white carrying case and the 2 piece holders inside. It is a very handy accessory as a mobile case for the LapDawg X4….

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General Shipment Times

Within Canada and the USA ground shipments should arrive in about 5 - 10 business days of your order date. Please check our order tracking page 24 hours AFTER ordering to give time for our shipping company to receive and process the shipment.

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American Order information Details

• LapDawg X4 currently retails for $89.00 USD.
• LapDawg Pug currently retails for $59.00 USD.
• If you live in Alaska or Hawaii or the U.S. territories (Puerto Rico)…please fill in the shipping info in the shopping cart for an accurate quote.
• Next day air or express shipping is available at extra cost.
  

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Canadian Order Information Details

Taking account of the currency rate and other shipping factors we have priced the LapDawg X4 at $89.00 CAD and the LapDawg Pug at $59.00 for Canadians + GST (+ PST for residence in Ontario). Shipping is not included.

Next day air, or express shipping is available at extra cost.

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International Orders

We can ship internationally. Please click on our international orders page and fill out the form as best you can to get you an accurate shipping quote.

The package comes in a large 20.5" x 26" x 4.5" corrugated box, and weighs approx. 9 lbs.

Your order will probably be charged customs fees as well (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, Lapdawg has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges you pay to LapDawg do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to LapDawg and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

We have no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

For more international order information click here.

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